Returns and Exchange

Refund & Exchange Policy

Every GEMYNOS product is made to last. If something isn't right with your order, the terms below explain how we handle returns, exchanges, and refunds.

1. Return & Exchange Window

Requests must be submitted within 2 days of receiving your order. This period begins on the delivery date recorded by our delivery partner. Requests submitted after this period cannot be accepted.

We recommend inspecting your order as soon as it arrives.

2. Condition of Returned Items

To be eligible for a return or exchange, the item must be:

Unused and unworn, with no scratches, marks, stains, or odors
In its original packaging, with all tags, dust bag, and accessories included
Accompanied by the original invoice or order number

Items showing signs of use, damage occurring after delivery, or with missing components will be sent back to the customer at their own expense.

3. Items That Cannot Be Returned or Exchanged

Custom, personalized, or engraved products
Items purchased on clearance or marked as final sale
Gift cards and vouchers
Products damaged by misuse, improper storage, exposure to water or chemicals, or repair by an unauthorized party

4. How to Request a Return or Exchange

Contact us within 2 days via [phone / WhatsApp number], [email address], or the contact form on our website.
Provide your order number, the product name, and the reason for your request.
Attach clear photos of the product and its packaging. Photos are required for any defect or wrong-item claim.
Wait for written confirmation from our team before sending anything back. Items returned without prior approval will not be accepted.

5. Return Shipping Costs

If the product is defective, damaged in transit, or different from what you ordered, GEMYNOS covers the full cost of return shipping and delivers the replacement at no additional charge.
In all other cases — including change of mind, a different color or model preferred, or the item no longer being needed — the customer covers the cost of return shipping.
Shipping charges paid on the original order are non-refundable, except where the error is ours.

6. Refunds

Once we receive the returned item and complete our inspection, we will notify you of the outcome.

Approved refunds are issued to the original payment method used at the time of purchase. We are unable to issue refunds to a different account, card, or person.
Refunds are processed within [number] business days of approval. The time it takes for the amount to appear depends on your bank or payment provider.
If a return is declined after inspection, we will explain the reason and return the item to you.

7. Exchanges

Exchanges are subject to stock availability.

If the replacement item is higher in price, the difference is payable before dispatch.
If it is lower in price, the difference is refunded to the original payment method.
If the requested item is unavailable, you may choose an alternative product or a full refund.

Each order is eligible for one exchange.

8. Defective or Incorrect Items

If your order arrives defective, damaged, or incorrect, contact us within 2 days with photos of the product and packaging. We will arrange collection at our own cost and provide either a replacement or a full refund, including original shipping charges.

9. Manufacturing Defects After the Return Window

Separately from returns, GEMYNOS products are covered against manufacturing defects in stitching, zippers, and hardware for [number] months from the date of purchase. This guarantee does not cover normal wear, natural changes in leather color and texture over time, or damage resulting from misuse.

10. Wholesale, Distribution & Export Orders

This policy applies to retail purchases only. Wholesale, distribution, and export orders are governed by the terms of their individual supply agreements.

GEMYNOS reserves the right to amend this policy at any time. The version published on our website at the time of your order is the version that applies.